When an invoice goes past due, the subscription becomes past due and LinkedScope limits access until it’s settled. Here is what stops working and how to get back to normal.
- Where to see it: top of the screen and Settings > Subscription
- How to fix it: pay the pending invoice
How to tell
- The top of the screen shows Limited access ➜ Payment pending.
- In Settings > Subscription, the status shows as Past due.
- Menu items are disabled.
What stops working
- Audience sync, Engagers refresh, bid optimization, budget pause, impression cap and Spark Prospects.
- Webhook deliveries, CRM sync and LinkedIn data refresh.
- Website lead capture: forms keep working for visitors, but submissions aren’t saved.
- Scheduled executive reports, which move to the next cycle.
Nothing is deleted
Lists, leads, audiences and settings stay saved. Everything runs again after payment.
How to settle it
- Open Settings > Subscription
Or use the notice at the top of the screen. - Click Awaiting payment
The invoice status, due date and payment method appear. - Click Complete payment now
Pay by card, boleto or Pix, depending on the invoice. - Wait for confirmation
As soon as the payment is confirmed, access is restored automatically. Boletos can take up to 3 business days to clear.
Avoid cancellation
If a new invoice goes past due while the previous one is still open, the subscription is canceled. Settle the first invoice as soon as possible.
Frequently asked questions
I paid, but access is still limited.
Card and Pix payments are confirmed within minutes. If the notice stays, sign out and back in or contact support.
Can I change the payment method?
Yes, when you complete the invoice payment. If you pay by card, it’s saved for the next ones. See Payments, invoices and plan changes.