Account with a pending payment: what happens and how to fix it

When an invoice goes past due, the subscription becomes past due and LinkedScope limits access until it’s settled. Here is what stops working and how to get back to normal.

• Where to see it: top of the screen and Settings > Subscription
• How to fix it: pay the pending invoice

How to tell

• The top of the screen shows Limited access ➜ Payment pending.
• In Settings > Subscription, the status shows as Past due.
• Menu items are disabled.

What stops working

• Audience sync, Engagers refresh, bid optimization, budget pause, impression cap and Spark Prospects.
• Webhook deliveries, CRM sync, contact import and Lead and Spark Prospect sends to the CRM, and LinkedIn data refresh.
• Scheduled executive reports, which move to the next cycle.

Nothing is deleted and leads keep coming in
Lists, leads, audiences and settings stay saved. While the subscription is past due, new leads from your website and from LinkedIn, Google and Meta native forms keep being saved, so none are lost. Everything else runs again after payment.

How to settle it

1. Open Settings > Subscription
   Or use the notice at the top of the screen.
2. Click Awaiting payment
   The invoice status, due date and payment method appear.
3. Click Complete payment now
   Pay by card, boleto or Pix, depending on the invoice.
4. Wait for confirmation
   As soon as the payment is confirmed, access is restored automatically. Boletos can take up to 3 business days to clear.

Avoid cancellation
Without payment, the subscription is canceled automatically. On a monthly plan, that happens at the next due date, so two invoices never pile up. On a yearly plan, 30 days after the open invoice’s due date. After cancellation, not even leads are received anymore.

Frequently asked questions

I paid, but access is still limited.

Card and Pix payments are confirmed within minutes. If the notice stays, sign out and back in or contact support.

Can I change the payment method?

Yes, when you complete the invoice payment. If you pay by card, it’s saved for the next ones. See Payments, invoices and plan changes.

Where do I see what my plan includes?

In Plans, trial and subscription.