A LinkedIn, Google or Meta connection can expire when the network revokes access, for example after a password change, the user losing access to the account or a security review. Here is how to spot it and fix it.
- Where to fix it: Settings > Integrations
- Who can fix it: Owner and Admin
- Time: 2 minutes
How to tell the connection expired
| Where | What you see |
|---|---|
| Notifications (bell at the top) | An expired-integration notification with a Reconnect link that goes straight to Settings > Integrations. |
| Dashboard | The network’s icon in Consolidated Performance turns to alert colors with the hint Access expired, reconnect the account here. Clicking it opens the integrations. |
| Top of the screen (LinkedIn) | The Ad account disconnected notice. Users without permission see a request to tell the admin. |
| Settings > Account | When you switch on a conversion toggle, the message Error setting up [network] conversion — Reconnect the integration. |
How to reconnect
- Open Settings > Integrations
Or click Reconnect in the notification. - Disconnect the account if the card still shows its name
Click Disconnect account. On LinkedIn, a revoked connection already shows as disconnected. - Click Connect account and authorize again
Use a user with access to the ad account. On Google, 2-Step Verification must be on. - Select the same ad account
If you choose the same account, previous conversions, audiences and settings keep working.
Nothing is lost
Lists, leads and automations stay saved in LinkedScope while disconnected. On LinkedIn, if the impression cap had active exclusions, they are cleaned up automatically after you reconnect.
Frequently asked questions
Are leads that arrived while the connection was expired recovered?
Native forms are checked again every 6 hours after reconnecting, which recovers recent leads. On Google, form data is only available for a short time, so reconnect as soon as possible.
Why does the connection expire if nobody changed anything?
Networks can revoke access for security reasons, after a password or permission change, or when the user leaves the company. Prefer connecting with a stable user, such as whoever manages the accounts.